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Due to on-going unprecedented demand together with new working conditions, delivery delays may occur. Click here

Delivery information


Please note that we are open for business as usual and despite any lockdown or tier enforcement we will do everything possible to get your orders deliverd on time .

Dear Customers, What a year it has been, and with the end in site, we are stiill experiencing some slight delays.The packaging suppliers and the couriers are just meeting the demand to get parcels to people for Christmas. Added to this is the limited availability of stock compared to previous years; our advice is to shop the next day items to avoid missing out, GET FESTIVE AND USE OUR DISCOUNT CODES!

We are doing everything possible to maintain full delivery services. Our warehouse is operating as usual with all the precautions for Covid-19; our customer services team is working remotely and our suppliers are doing their utmost to keep up with demand. There are some delays in incoming stock and sometimes we do not receive absolutely everything we have been promised. We apologize if you do face any delay, but demand has been unprecedented, and whilst we quote a standard delivery of 3-5 working days, we are recommending you allow extra time on top of this in case of any other unforeseen issues or any courier delays. Next working day delivery on orders placed by 2 pm is available and is indicated on every thumbnail image, where available, plus on the product page and if you place your postcode in the delivery page in the checkout. Saturday and Sundays do not count as working days. Click and collect is also available as indicated.

Nothing is more important than the health and well-being of our customers, selling partners, employees, and the communities we serve. IF YOU HAVE ANY PROBLEM REGARDING AN ORDER PLACED WITH US, please contact our customer service team who will try and resolve the matter as quickly as possible. Please be patient and understanding as we all try and overcome the challenges we all face. The telephones may sometimes automatically divert to a messaging service that will text any message you leave to the customer service teams, if they are not available, and they will respond in rotation to all the calls received. It may take an extra 24-48 hours to get a response, but not necessarily. Our opening hours remain as advertised of the footer of each page on any of our websites. Our offices are closed on weekends.

In addition to our company-specific Safe Delivery guidelines, there are a few additional considerations we would like to share:

How does doorstep delivery keep drivers/customers safe?
A doorstep delivery requires the driver to place the shipment on the doorstep of the delivery address, knock on the door and step back a minimum of 2 meters while they wait for the customer to collect their order. In a free-standing house, this means the front door of the customer. In an apartment complex, this means the door to the customer’s department or the concierge area. Customers will not be required to physically sign to confirm receipt. This helps minimize the contact between the customer and the driver.

What is the return time?

The return window is as stated in our returns policy which can be found in the Returns & Exchanges page on the footer of our website.

Stay safe and well!


See our Christmas delivery schedule here

On every product page, you will find the delivery options available for that product. The options are as follows and will show delivery times for the United Kingdom (UK) depending on which warehouse our stock is located in. You will be asked to make your selection in the checkout.

All orders placed on weekends will only be dispatched on the next working day following the weekend.

  • Standard (3-5 working day delivery)
  • Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
  • Click and collect from our warehouse (Monday to Friday)
  • International
Certain parts of UK (*exclusions apply) COST DELIVERY TIME CARRIER
Standard delivery

FREE delivery on orders over £75 to certain parts of the UK,

* See exclusions that apply 

£3.99 on order value up to £19.99

£4.99 on order value £20-£29.99

£5.99 on order value £30 - £74.99

Delivery within 3-5 working days National Courier Signature Required & Trackable
Expedited delivery


Delivery next working day subject to stock availability and order by 2 pm Signature Required & Trackable
Collect from our Warehouse


Collect in store same day (call us before you collect) In-person


* Exclusions apply to:

The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).

Postcodes defining these areas are: Scotland, Scotland Highlands and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE

Isle of Man, Northern Ireland, Isle of Wight, Channel Islands

All postcodes applicable

Other UK and international zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion.

Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK areas excluded from qualifying for Free Delivery on orders over £75) £9.99 per order + 
£0.50 per Kg
Delivery within 5-7 working days National Courier Signature Required & Trackable
Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain (mainland), Vatican City £9.99 per order + 
£0.50 per Kg
Delivery within 5-10 working days International Courier Signature Required & Trackable
Austria, Czech Republic, Estonia, Finland, Gibraltar, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Slovakia, Slovenia, Spain (islands), Sweden, Switzerland, Turkey £20.00 per order + 
£2.59 per Kg
Delivery within 5-10 working days International Courier Signature Required & Trackable
Albania, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Cape Verde, Croatia, Cyprus, Georgia, Greenland, Iceland, Moldova, New Zealand, Romania, Russia, Serbia, Ukraine, United States £25.00 per order + 
£3.17 per Kg
Delivery within 5-10 working days International Courier Signature Required & Trackable
Argentina, Bahrain, Barbados, Bermuda, Brazil, Brunei, Chile, China, Egypt, Faroe Islands, Hong Kong, India, Indonesia, Israel, Japan, South Korea, Kuwait, Laos, Lebanon, Macao, Macedonia, Malaysia, Mauritius, Mexico, Montenegro, Morocco, Nigeria, Pakistan, Philippines, Saudi Arabia, Singapore, South Africa, Sri Lanka, Thailand, United Arab Emirates, Vietnam £35.00 per order + 
£4.41 per Kg
Delivery within 5-10 working days International Courier Signature Required & Trackable
Andorra, Christmas Island, Colombia, Falkland Islands, Guam, New Caledonia £75.00 per order + 
£9.02 per Kg
Delivery within 5-10 working days International Courier Signature Required & Trackable
Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bangladesh, Belize, Benin, Bhutan, Bolivia, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guyana, Haiti, Honduras, Iran, Jamaica, Jordan, Kazakhstan, Kiribati, Kyrgyzstan, Lesotho, Liberia, Liechtenstein, Madagascar, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Nicaragua, Niger, Norfolk Islands, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, Réunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Taiwan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, US Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe £100.00 per order + 
£11.98 per Kg
Delivery within 7-21 working days International Courier Signature Required & Trackable

Any weight-based delivery charges based on the destination will automatically show in the checkout page when you select the delivery option. We operate from Monday to Friday, 9am to 5pm, excluding Bank Holidays.  For orders placed over a weekend or on a Bank Holiday, we will dispatch this item on the next working day to reach you within the time frames outlined above. Delivery days are best estimates given to us by the couriers used and

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required dependent upon your local country import laws.